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Shipping & Returns

Domestic Shipping

All deliveries within the UK will be sent 1st class via royal mail and will be with you 2-3 days after purchase. Shipping within the UK is free.

 

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you.

 

We aim to despatch all orders within 24 hours of being received.

International Shipping

We use Royal Mail Airmail for overseas postage, or in special cases one of our trusted couriers. Please note this is not a trackable service.

 

Shipping will be calculated for you during checkout before you finalise your order.

 

Deliveries within Europe usually take 3-7 working days to arrive. Delivery dates depend on your country’s postal service.

 

Deliveries outside Europe usually take 5-10 working days to arrive. But it can take up to one month.

 

Customs fees may apply. You can check this with your country’s customs office.

Returns

Unwanted items must be returned within 14 working days from the day you received your order. The products, including their original packaging, must be returned as new. We will not make a refund if the items have been opened.

We recommend sending your unwanted items back via recorded delivery as we cannot refund products damaged or lost in transit.

We will examine the returned product and will notify you of your refund via e-mail within 3 working days.

We will refund the price of the products in full. Unfortunately we cannot cover the cost of return postage.

If you have any questions please do not hesitate to contact us at:

info@keelerandsidaway.com